Loyalty Programme Terms & Conditions

General

  1. The Tuscan Club ("the Programme") is operated by Miroza Leather (M) Sdn. Bhd. ("Tocco Toscano", "we", "us").

  2. The Programme starts on 16 November 2026.

  3. Membership is free and open only to customers who register as members through the official Tocco Toscano website.

  4. Each customer may hold one membership account only. Accounts are personal and cannot be transferred, sold or shared.

Earning points

  1. Members earn 1 point for every RM1 spent on the Tocco Toscano website.

  2. Points are calculated on net merchandise value: the amount paid for products after discounts, excluding tax and shipping fees. Amounts below RM1 do not earn points.

  3. Members earn points on both normal-priced and discounted items.

  4. Points are earned only on purchases made while logged in to a member account. Points cannot be added for past purchases or guest checkouts.

  5. Purchases in physical stores or on other platforms do not earn points.

  6. Points will be credited to the member's account [timing to confirm, e.g. after the order is delivered].

Redeeming points

  1. A minimum balance of 100 points is required before points can be redeemed.

  2. Every 100 points is worth RM10 in rewards.

  3. Points can be used as a discount at checkout on normal-priced items only. Points are redeemed in blocks of 100 points (RM10 each), up to the value of the normal-priced items in the order. They cannot be used on discounted, sale or promotional items.

  4. Points have no cash value. They cannot be exchanged for cash, refunded, or transferred to another account.

  5. Points cannot be used to pay for shipping fees.

  6. Points can only be redeemed on purchases made through the official Tocco Toscano website (toccotoscano.com.my). Points cannot be redeemed in Tocco Toscano physical stores, at counters, or on any other online platform or marketplace.

Expiry

  1. Points do not expire while the Programme and the member's account remain active. However any points and accounts expired or closed when the member decides to unsubscribe from our email marketing.

Returns, cancellations and misuse

  1. If an order is returned, refunded or cancelled, points earned on that order will be deducted from the member's account.

  2. If points were redeemed on an order that is returned or cancelled, the points will not be reinstated.

  3. We may suspend or close an account, and cancel its points, if we reasonably believe the account has been used for fraud, abuse or in breach of these terms.

Other terms

  1. Members' personal data is collected and used in line with our Privacy Policy and the Personal Data Protection Act 2010.

  2. We may change, suspend or end the Programme, or these terms, at any time. Where reasonably possible, we will give members notice of material changes on the website.

  3. Our decision on all matters relating to the Programme is final.

  4. These terms are governed by the laws of Malaysia.

  5. By registering as a member, customers agree to these terms.