FAQs

1. Where do your leathers come from and what kind of leathers of you use?

We’ve designed and product several different types of bags and the types of leather used for them can differ across a wide spectrum. We also hides sourced from all over the world which include Spain, Italy and the US.

 

2. Do you do discounts?

We sure do. Although that may not be very often, we’d highly recommend you to subscribe to our newsletters - that’s where you’ll get the latest news on our promotions.

 

3. What currency are your prices in?

Our prices are listed in MYR (Malaysian Ringgit).

 

4. Will my purchases be charged customs/duties and taxes?

Yes you will be charged customs/duties by your local customs office based on their price limits and import guidelines (this varies from country to country so do make sure to check yours out!). As for taxes, you will be charged based your country’s tax laws.

 

5. What forms of payment do you take?

We accept VISA, Mastercard, American Express.

 

6. Do you have a product warranty?

We’re glad you asked :) We have a 12 month warranty on our products. Please refer to our Repairs / Returns / Exchanges Page for more details.

 

7. Do you provide monogramming services?

Yes we do. We offer a complimentary monogramming service for selected products. Please note that monogrammed products are not eligible for returns and exchanges unless the item is faulty. You may refer to the Returns / Returns / Exchanges page for more information.

 

8. How often do you launch new products?

We launch new products every month so be sure to follow us on our socials or subscribe to our newsletter to get the latest updates!

 

9. Do you offer gift cards?

Yes, we do.

 

10. Where are you located?

Beautiful Malaysia :)

 

11. Where is your factory located?

Our factory is located in Guangzhou, China.

 

12. Will my information and payment details be shared with any third parties?

Of course not! We take your privacy very seriously and do not share or sell your information to any third party. Your information and payment details are kept strictly confidential and used for the sole purpose of contacting you about your order or matters relating to us here at Tocco Toscano. We also do not store your credit card details. You can opt to receive our marketing emails and opt out anytime you wish as well :)

 

13. Will the product I get look exactly the same as the photographs on the website?

While there may be slight variations from the photographs on the website, they should not be taken as defects as there may be very slight differences in colours depending on your screen resolution and other factors. Moreover, the grain may appear more pronounced in some leather hides, but this is merely a sign of the product’s authenticity.

 

14. How do I care for my leather products?

Follow these steps and you’re all set!

(a) Avoid direct and prolonged contact with water.

(b) Always wipe off any water droplets as soon as possible with a soft cloth and leave the leather to dry naturally.

(c) Avoid prolonged exposure to heat as prolonged exposure will dry out the leather.

(d) Frequently buff the leather with a soft cloth.

(e) Regularly polishing with a leather cream - this will help to maintain suppleness and minimise scratches and abrasions.

 

1. Where do you ship to?

We ship to Malaysia nationwide!

 

2. How long will it take for my product to arrive?

That depends on where you are in the Malaysia.

 

3. How much does shipping cost?

FREE for all items above RM100.

 

4. How do I track my order?

A shipment notification email will be sent to you once your order is shipped out from the warehouse and this same email will contain tracking details for you to check on your order status.

1. What if my item is damaged, defective, or incorrect upon receiving?

Please do reach out to us at info@toccotoscano.com.my and we’ll seek to solve the issue in the best way we can.

 

2. Can I change/cancel my order? Will I get a refund?

We are unable to make changes once your order is logged in as it will automatically be processed by our third-party fulfillment centre.

 

3. Can I return a product immediately upon receipt if I’m not happy with it?

We do not allow “change of mind” returns. Kindly refer to our Repairs / Returns / Exchanges page for more info.